Contact Us
We’re Here to Help
Have a question about a product, order, delivery, return, or warranty? The NexoraVue support team is ready to help.
Please contact us using the information below, or complete the contact form and we will review your message as soon as possible.
Customer Support
Email: support@nexoravue.com
Customer service hours: Monday to Saturday, 6:00 a.m. to 5:00 p.m. Pacific Daylight Time (PDT)
We recommend including your order number when contacting us about an existing order. This helps us review your request more efficiently.
Contact Information
Business name: Hong Kong Maohai Longxing Technology Co.
Brand: NexoraVue
Business address: Room A7, 12th Floor Star Tower, 34 Ashley Road, Tsim Sha Tsui, Kowloon, Hong Kong
Orders are fulfilled from our warehouse in the United States. For shipping questions, we may use the carrier tracking information provided by FedEx, UPS, or USPS to assist with your request.
What Can We Help With?
You can contact us about:
- Product information and compatibility;
- Order status and order changes;
- Shipping and tracking;
- Damaged, defective, or incorrect items;
- Returns, refunds, and exchanges;
- Warranty or product support; and
- Wholesale or business inquiries.
Contact Form
Please provide the following information so we can assist you more effectively:
- Name
- Email address
- Order number（if applicable）
- Subject
- Message
- Attachment（optional: photos or videos of a damaged or defective product）
Form button: Submit Request
Please do not include complete payment card numbers, account passwords, or other sensitive information in the message or attachments.
Before You Contact Us
For faster assistance, please have the following information ready when applicable:
- Your order number;
- The email address used to place the order;
- The product name or model number;
- A description of the issue; and
- Photos of the package or product if it arrived damaged or incorrect.
For shipping, return, refund, and privacy information, please review the following pages:
We look forward to assisting you.