Refund Policy
Return Policy
Effective date: May 8, 2026
We want you to be satisfied with your purchase. If you need to return an eligible product, please review the policy below.
1. Return window
You may request a return within 30 calendar days after the order is delivered. The return request must be submitted by contacting support@NexoraVue.com within this period.
If your actual policy is not 30 days, replace this period everywhere before publishing.
2. Return conditions
To be eligible for a return, the product must generally be:
- Unused or only carefully inspected;
- In the original packaging, including manuals, accessories, cables, parts, and promotional items;
- In resalable condition;
- Accompanied by the order number or other proof of purchase.
For electronic products, please remove personal accounts, passwords, stored content, and paired devices before returning the product. For baby monitoring cameras or connected devices, reset the device to factory settings when possible.
3. Non-returnable situations
A return may be refused or a deduction may apply if the product is:
- Damaged because of misuse, accident, unauthorized modification, improper installation, or failure to follow the product instructions;
- Missing original accessories, parts, or packaging;
- Returned after the stated return window;
- Damaged during return shipment because it was not packed adequately;
- A final-sale item clearly identified as non-returnable on its product page.
4. Damaged, defective, or incorrect items
If you receive a damaged, defective, or incorrect item, contact support@NexoraVue.com within 7 calendar days after delivery. Please include:
- Order number;
- Description of the issue;
- Clear photos of the shipping package and product;
- A short video when the issue cannot be shown clearly in a photo.
We may provide troubleshooting, replacement parts, a replacement product, or a refund depending on the circumstances and available inventory.
5. How to request a return
Email support@NexoraVue.com with the subject line Return Request — [Order Number]. Do not send a product to the address shown on the original package unless our support team gives you written return instructions.
Once your request is approved, we will provide the return address and instructions.
6. Return shipping
- For a change-of-mind return, the customer is responsible for return shipping unless otherwise stated.
- If the item is defective, damaged on arrival, or incorrect, we will review the case and may provide a prepaid return label or another appropriate solution.
- Original shipping charges are generally non-refundable unless the return is caused by our error or the product is confirmed defective.
7. Refund timing
After the returned product is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear, depending on the payment provider and financial institution.
8. Exchanges
If you need an exchange, contact us first. Exchanges depend on stock availability. If the requested replacement is unavailable, we may process a refund instead.
9. Order cancellation
You may request cancellation before the order is handed to the carrier. Once an order has shipped, it must follow the return process above.