Privacy Policy

Last Updated: September 23, 2026

Hong Kong Maohai Longxing Technology Co., doing business as NexoraVue (“NexoraVue,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information from visitors and customers in the United States who use our website, online store, and related services (collectively, the “Services”).

1. Information We Collect

We may collect the following information:

Order information: name, email address, phone number, billing address, shipping address, order details, and delivery information;
Payment information: payment and transaction details processed through our payment provider. We do not need to store your complete payment card number;
Customer service information: messages, order numbers, product information, photos, videos, and files you provide when contacting us;
Marketing information: your email address and preferences when you subscribe to newsletters or promotional communications; and
Technical information: IP address, browser type, device information, pages viewed, links clicked, approximate location, cookies, and website usage data.

2. How We Use Your Information

We may use personal information to:

Process and deliver orders;
Process payments, returns, refunds, exchanges, and warranty requests;
Respond to questions and provide customer support;
Send order updates, service notices, and marketing communications where permitted;
Operate, maintain, secure, and improve our website and Services;
Detect and prevent fraud, abuse, and security incidents; and
Comply with applicable U.S. laws and legal requests.

3. How We Share Information

We may share personal information with trusted service providers that help us operate our business, including:

Payment processors;
Website hosting, security, analytics, and customer-support providers;
Email and marketing service providers; and
Shipping carriers, including FedEx, UPS, and USPS.

We may also disclose information when required by law, court order, or government request, or when reasonably necessary to protect our rights, customers, website, or property.

We do not sell personal information for money. We do not share personal information with third parties for their own independent direct marketing unless permitted by law and disclosed to you.

4. Cookies

We may use cookies and similar technologies to keep the website working, remember preferences, understand website usage, improve performance, and measure marketing effectiveness.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No online system can be guaranteed to be completely secure. We retain personal information only for as long as reasonably necessary to process orders, provide support, prevent fraud, maintain business records, resolve disputes, and comply with legal obligations. When information is no longer needed, we delete, anonymize, or securely dispose of it where reasonably practicable.

6. Your Choices

You may:

Unsubscribe from marketing emails by clicking the unsubscribe link in the email;
Request access to or correction of personal information we hold about you;
Request deletion of your personal information, subject to legal exceptions; and
Ask questions about how we use your personal information.

We may need to verify your identity before completing a privacy request. To submit a request, contact us at support@nexoravue.com.

7. California Residents

If you are a California resident, you may have the right under the California Consumer Privacy Act, as amended, to request access to, correction of, or deletion of your personal information. You may also have the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising, where applicable.

We do not sell personal information for money. If applicable, you may submit a request by emailing support@nexoravue.com with the subject line California Privacy Request. We will not discriminate against you for exercising a privacy right.

Where legally recognized, we will honor a valid Global Privacy Control (GPC) signal as an opt-out request for the browser or device sending the signal.

8. Children’s Privacy

Our Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information to us, please contact us at support@nexoravue.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last Updated” date.

10. Contact Us

Hong Kong Maohai Longxing Technology Co.
Brand: NexoraVue
Email: support@nexoravue.com
Address: Room A7, 12th Floor Star Tower, 34 Ashley Road, Tsim Sha Tsui, Kowloon, Hong Kong
Customer service hours: Monday to Saturday, 6:00 a.m. to 5:00 p.m. PDT