Shipping Policy

Effective date: May 8, 2026

1. Shipping Origin

Orders are fulfilled from our warehouse in the United States and are shipped to eligible addresses within the United States.

2. Available Shipping Methods and Estimated Delivery

The available shipping method, shipping charge, and estimated arrival date will be clearly displayed at checkout before payment is completed. You can review the shipping option and estimated arrival date before placing your order.

The following delivery estimates apply to standard ground services after the order has been processed and handed to the carrier:

Shipping method	Estimated carrier transit time	Estimated total delivery time, including 1–2 business days processing
FedEx Ground	1–5 business days within the contiguous United States; typically 3–7 business days to Alaska and Hawaii	Approximately 2–7 business days; typically 4–9 business days to Alaska and Hawaii
UPS Ground	1–5 business days within the United States	Approximately 2–7 business days
USPS Ground Advantage	2–5 business days within the United States	Approximately 3–7 business days

Depending on the destination, package size, service availability, and option selected at checkout, we may use:

FedEx;
UPS; or
USPS.

The estimated arrival date shown at checkout is the most relevant estimate for your specific order because it reflects the available service, destination, and shipping method selected.

3. Order Processing

Orders are normally processed within 1–2 business days after payment authorization, excluding weekends and U.S. federal holidays.

Processing time is separate from carrier transit time. An order is considered shipped when it has been handed to the selected carrier and tracking information has been provided or made available.

4. Estimated Delivery Terms

The delivery times above are estimates, not guaranteed delivery dates. Actual delivery may vary depending on the shipping origin, destination, carrier service level, weather, peak-season volume, address accuracy, carrier operations, and other conditions outside our control.

The estimated arrival date shown at checkout or in the shipping confirmation may change after shipment if the carrier updates its delivery estimate.

5. Tracking

After shipment, we will send a shipping confirmation with tracking information when available. Tracking updates may take some time to appear after the carrier receives the package.

6. Delivery Delays

If a shipment is delayed, please contact support@nexoravue.com with your order number. We will review the tracking information and help determine the next step.

If we cannot ship within the delivery time originally promised, we will contact you regarding the delay and available options, which may include consenting to a revised shipping date or requesting a refund for the affected unshipped merchandise, as applicable.

7. Incorrect or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

8. Lost, Stolen, or Marked-Delivered Packages

If tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors, building management, and the carrier. Contact support@nexoravue.com so we can assist with a carrier inquiry where available.

We are not responsible for theft after confirmed delivery when the shipping address was entered correctly, but we will reasonably assist with the carrier investigation.

9. Damaged Packages

If the package appears damaged at delivery, take photos before opening it when possible. If the product is damaged, contact us within 7 calendar days after delivery under our Return Policy.

10. Shipping Restrictions

Some products, batteries, accessories, or destinations may be subject to carrier restrictions. If an order cannot be shipped as placed, we will contact the customer with available options.